FAQ - Frequently Asked Questions
Technology and features
How to create a professional telephone greeting message using AI?
To create a phone greeting message with AI, simply write your desired text, choose a synthetic voice from the available options, and then generate the audio file. Voconix offers settings to adjust the mixing quality for a professional result. No technical skills are required, and the process is fully guided.
What are the advantages of an AI voice message generator for an SME?
An AI-powered voice message generator allows small and medium-sized businesses to create professional announcements without using a recording studio. It offers a fast, cost-effective, and flexible solution for updating messages as needed (schedules, promotions, etc.). Modern synthetic voices ensure clear and natural delivery, while reducing production costs and time.
How to personalize a phone hold message with music?
With Voconix, you can add royalty-free or commercial hold music to a voicemail message by selecting a background track from the integrated library. Users can adjust the music's volume relative to the voice, as well as its duration, for a balanced sound. The available music tracks are free to use and suitable for professional applications (excluding Sacem and SCPA fees for commercial music).
Is it possible to generate multilingual voice messages (French, English, German, Spanish, Italian)?
Yes, Voconix allows you to generate voice messages in several languages, including French, English, German, Spanish, and Italian. Simply enter the text in the desired language and select a suitable voice to obtain a clear and natural message, regardless of the language.
How to correct the pronunciation of names or technical terms in a voice message?
Voconix offers tools to adjust the pronunciation of specific words, such as proper nouns or technical terms. Users can specify the desired pronunciation via simplified phonetics or by recording an audio example. This ensures that complex or unusual terms are accurately rendered in the final message.
How long does it take to generate a professional voicemail message?
A professional voicemail message can be generated in just a few minutes. After entering the text and selecting the settings (voice, tone, music), the audio file is produced almost instantly. The total duration depends mainly on the length of the text and the customizations applied.
What is a pre-recorded message and how do you create one?
A pre-answer message is an announcement played before a call is answered by an operator or service. It informs the caller (e.g., "Your call is important to us") and helps manage wait times. With Voconix, simply write the text, choose a voice and music if needed, and then generate the file for integration into your phone system.
Is Voconix suitable for call centers and telephone switchboards?
Yes, Voconix is designed to meet the needs of call centers and telephone systems. The generated audio files (MP3 or WAV) are compatible with most infrastructures, including IP PBXs and cloud solutions. The tool also allows you to create dynamic messages, adapted to varying call flows.
What are the strengths of Voconix compared to other voice message generators?
Voconix stands out for the quality of its synthetic voices, its ease of use, and its seamless integration with existing telephone systems. It also offers a large library of royalty-free music generated by AI, memorization of difficult pronunciations, a message history for updates, and a free trial period to test its features.
Does Voconix allow for easy integration with existing telephone systems?
Yes, Voconix generates audio files in MP3 or WAV format, compatible with most telephone systems (IPBX, PABX, cloud-based systems). The files can be directly imported into existing infrastructures or sent to a third-party installer for quick and easy integration.
Practices and techniques
How do I deliver voice messages to a third-party installer?
Once the voicemail message is generated, it can be downloaded from the Voconix platform in MP3 or WAV format. You can also enter your telephone installer's contact information so they are notified when your new message is available. These standardized formats facilitate direct integration into telephone systems, without requiring any additional conversion.
Is it possible to test the voice message generation feature for free before purchasing?
Yes, Voconix offers a free trial version that allows you to create, listen to, and download a complete voice message. This option lets you evaluate the quality and ease of use of the tool before subscribing to a paid plan, with no commitment or credit card required.
Does Voconix offer a message history feature for easy updating?
Voconix keeps a history of all voicemail messages created in your user account. This allows you to view, edit, or reuse your old messages in just a few clicks, simplifying updates without having to recreate everything. The retention period depends on your chosen subscription plan.
What file formats are available for voice messages?
Voice messages generated by Voconix are available in MP3 and WAV formats. The WAV format is already compressed to ensure compatibility with all telephony systems, including PABX, IPBX, and Centrex.
How do I add royalty-free hold music to a voicemail message?
Voconix includes a library of high-quality, royalty-free hold music that we have specially generated using the latest AI technologies. You can select a song, associate it with your voicemail message, and adjust its volume or duration as needed. This music can be used at no extra cost and without legal restrictions.
Fees and Prices
How much does a Voconix AI professional voicemail cost?
The cost of a professional voicemail service with Voconix depends on the plan you choose. Prices vary according to the volume of messages generated, customization options, and included features (such as access to premium voices or hold music). A free trial is available to evaluate the service before subscribing to a plan that suits your needs.
Are there any hidden fees for commercial or royalty-free music?
No, Voconix does not charge any hidden fees. Royalty-free music in the library is included in the subscription at no extra cost. For commercial music, you will need to declare its use to SACEM and/or SCPA, and fees may apply.
Does Voconix offer royalty-free music without SACEM/SCPA fees?
Yes, Voconix offers a selection of royalty-free hold music that can be used without SACEM or SCPA fees. This music is included in the offer and can be legally integrated into your voicemail messages without additional royalties.
Does Voconix offer dedicated technical support for SMEs?
Voconix offers accessible technical support to SMEs, reachable via email, chat, or phone. The team responds to requests during the week and assists users in creating, integrating, and customizing their voicemail messages.
Can I try Voconix without obligation?
Yes, Voconix offers a free, no-obligation trial of its service. The trial version provides access to all basic features, including voicemail generation, allowing you to evaluate the solution before subscribing to a paid plan.
Technical support
Does Voconix offer assistance for creating voice messages?
Yes, Voconix offers assistance to help users create their voice messages. This includes step-by-step guides, tips for writing scripts, and technical support available to answer specific questions related to message customization or integration.
How to contact Voconix support if needed?
Voconix support can be reached by email at support@voconix.com, via the integrated chat on the platform, or by phone during business hours. Requests are processed within 24 hours on weekdays, and priority assistance may be offered depending on the subscription plan.
Does Voconix offer advice on how to optimize voice messages?
Voconix provides resources and best practices to optimize your voice messages, such as script examples, tone recommendations, and tips to improve the listening experience. Personalized support can also be offered depending on your needs.
